Terms and Conditions

About Us

  • This website www.jigsawwoodenproducts.co.uk is owned and operated by:

Jigsaw Wooden Products

Email: sales@jigsawwoodenproducts.co.uk

Tel: 01536 791760

If you need to contact us please use the details above.

Making a contract with us

  • When you place an order with us, you are making an offer to buy goods.
  • In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
  • Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you but this will be clearly stated within the product description.
  • We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
  • Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
  • This contract is covered by English law.
  • By placing an order with us, you agree to and accept these terms, as well as our privacy policy.

How to place order

  • You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01536 791760.
  • Carriage charges will be shown prior to you placing your order.
  • You will be required to pay for the goods in full at the time of ordering unless otherwise agreed in writing.
  • We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
  • Promotional prices only apply during the period stated.
  • All prices quoted on our website are in UK pounds and include VAT.
  • Once your order has been confirmed, changes may not be possible or may incur additional charges or delays, however we will always do our best to accommodate changes..
  • Once your order is complete we will notify you of the dispatch date.

Delivery & Carriage Charges

  • Goods will normally be dispatched within 7 working days and any estimated dispatch date is an estimate, which can change without notice and can change based on the production time of the item.
  • UK orders are normally delivered within 2-3 working days of dispatch.
  • Overseas orders are normally delivered within 9 – 12 working days of dispatch.
  • Delivery times will always be advised as closely as possible before goods are posted.  If requested it may be possible to upgrade Postal Services, but this will incur additional costs.
  • Delivery times vary depending on the product size, weight & destination.  We will advise estimated delivery times within each product description.
  • Your order may arrive in more than one delivery
  • We deliver worldwide, although there may be restrictions on some products due to size or weight – Restricted items / destinations will be shown at the point of ordering.
  • If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
  • Please check the goods on delivery – any goods found to be missing or damaged should be notified to ourselves within a reasonable time.
  • If the goods are lost or damaged in transit, please let us know promptly.
  • Heavy deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
  • Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
  • Time is not the essence of the contract unless expressly stated otherwise in writing by our Company.

Cancellation and returns

  • This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
  • If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
  • You may properly examine the goods for 7 working days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty.
  • If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
  • We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
  • Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
  • This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty Goods / Guarantee

  • If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
  • All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
  • The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
  • If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

  • Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by our company. We reserve the right to make cancellation and/or re-stocking charges.
  • Claims for missing or damaged items must be made within 2 days of delivery.

WEBSITE DISCLAIMER

www.JigsawWoodenProducts.co.uk

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer.   We do occasionally update this disclaimer so please refer back to them in the future.

Use of Website

  • You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
  • The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
  • Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

Visitor Conduct

  • With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
  • When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

Site Uptime

  • We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Links to/from Other Websites

  • Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.
  • If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
  • If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

  • We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction

  • This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

Last updated: 30th March 2015.